Resident Engineer
On-site engineering service works side-by-side with your staff, sharing specialised training and deep organisational and process knowledge acquired through years of experience with Juniper products.
Available for annual, onsite engagements, providing highly customised network architecture and design assistance to your organisation.
Our Operation Resident Engineers reduce the number time-consuming tasks normally performed by your staff, including upgrades and installations, delayed deployment of new network capabilities, and resource-intensive network adaptation.
Organisations often find a dedicated Juniper Resident Engineer an effective way to support Juniper Networks products throughout their lifecycle while reducing the strain on internal staff.
| Feature | Benefit |
|---|---|
| Service quality and customer satisfaction | Your Resident Engineer understands both Juniper technology and your network and processes, for effective preventive maintenance and quick, efficient incident resolution. |
| Skills transfer | Resident Engineers assist your operations staff with hands-on technical issues, providing informal, on-the-job staff training as they deliver network support. |
| Return on investment | Resident Engineers help you minimize downtime and operational costs, avoid service-level agreement penalties, and introduce technology that supports new revenue-generating services. |
| Partnership | Resident Engineers provide a trusted channel of communication between your staff and Juniper Networks, and smooth escalation if necessary to resolve incidents. |
630 KB ]Awards
- Juniper Networks Ranked Among World's Best in Online Support for Fourth Consecutive Year: Company Inducted Into the ASP Web Support Hall of Fame for Outstanding Performance and Innovation in Online Service and Support
- Juniper Networks Awarded 2008 SSPA STAR Award for Service Excellence in Mission Critical Support - Hardware
- Product & Solution Awards
- Product & Solution Recognition
