For customers who have in place Juniper Care Plus, Focused Technical Support provides support for high-priority issues that can be customized to meet your specific network needs. This service allows you access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to your network profile and operating requirements, with a deep understanding of your network architecture, design, layout, even the applications that your network runs on. With in-depth knowledge of your network, this team provides tailored support services, so that you can be confident that high-priority problems are handled with a sense of urgency and a high level of efficiency by a team that knows your network and its complexity.
Focused Technical Support provides tailored support services, so that you can be confident that high-priority problems are handled with a sense of urgency.
| Feature | Feature Description | Benefit |
|---|---|---|
| Team of Senior Engineers | Access to a designated team of senior engineers for troubleshooting support, in-depth diagnostics, and root-cause analysis for critical and complex network issues. | Reduce OpEx and service disruption on your network through tailored, efficient support services from Juniper’s award-winning support organization. |
| Named Juniper Engineer | Access to a named Juniper engineer who acts as the lead support interface with the Focused Technical Support team. | Gain personalized support, with regular case updates, from a named Juniper engineer, who is your lead interface with Juniper’s team of network vendor experts, helping ensure that you get the most focused and responsive technical support. |
Performance-Enabling Service and Support
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Focused Technical Support can be ordered if the Customer has in place a Juniper Care Plus contract.
The Focused Technical Support part numbers are based on the service offering and product platform:
- SVC-JCP-FOCAL-E
- SVC-JCP-FOCAL-EX
- SVC-JCP-FOCAL-FWL
- SVC-JCP-FOCAL-MT
