Research A Problem

Use the CSC's self-support applications to assist with problem prevention, to troubleshoot existing issues, and to optimize your network operations.

Knowledge Base

Search the Knowledge Base for troubleshooting, configuration, how-to guides, known issues, security vulnerabilities, and much more. Contribute by adding comments and recommending changes. New content is being added all the time.
Knowledge Base

JUNOS Bug Search

Search for known bugs (a.k.a. Problem Reports or "PRs") in JUNOS Software on M- and T-series routers or in JUNOSe Software on E-series routers.
Query JUNOS bugs
Query JUNOSe bugs

Case Management

Using Case Manager you can create new cases, check the status of existing cases, update cases with new information, and search by case numbers, RMA numbers, and your own internal case reference numbers. Within Advanced Search you can query cases by date, status, platform, and additional parameters.
Case Manager

Technical Bulletins

Technical Bulletins provide proactive email notifications about issues impacting the operation and support of Juniper Networks hardware and software products.
Access Technical Bulletins
Subscribe to Technical Bulletins
Technical Bulletins Tool Overview

Technical Documentation

Find Juniper Networks hardware and software documentation, installation guides, quick start guides, configuration guides, and more, or search by keyword, with filters available for hardware platforms and software releases.
Technical Documentation

IOS to Junos Translator

The Cisco IOS to Junos Translator (I2J) converts full IOS configuration files for 7500/12000 Series Routers to Juniper Networks JUNOS Software configurations. Translators are also available for JUNOSe to Junos and ScreenOS to Junos.
IOS to Junos Translator
JUNOSe to Junos Translator
ScreenOS to Junos Translator

IVE Support Tools

IVE Support Tools provides some additional troubleshooting options, SNMP MIBS, Microsoft JVM add-on, and more for customers who have Secure Access products.
IVE Support Tools

Search Tips

For assistance performing advanced queries within CSC applications, consult the appropriate page.
Knowledge Base
Case Manager
JUNOS FAQs
JUNOS bugs
JUNOSe bugs and FAQs
Technical Bulletins