For customers who have in place Juniper Care or Juniper Care Plus, Juniper Networks Resident Consultants are available for annual or part-time onsite engagements, providing highly customized network architecture and network design assistance to your organization. Bringing the most specialized skills in the industry to your company, our network design consultants and engineers focus on all technical aspects of your Juniper Networks products.
Our network design consultants and engineers work daily with your staff at your location, becoming intimately familiar with your unique processes and requirements, your network’s specific configurations and challenges, and your staff's strengths and limitations. Your residential network design consultant helps you avoid many network issues before they arise, and is fully prepared to help resolve issues as quickly as possible when they do occur. The residential network design consultant assists with network design, deployment, and support process definition and documentation, deployment and implementation of Juniper Networks equipment, and post cutover activities for your network.
The Resident Consultant helps you avoid many network issues before they arise, and is fully prepared to help resolve issues as quickly as possible when they do occur. The Resident Consultant assists with network design, deployment, and support process definition and documentation, deployment and implementation of Juniper Networks equipment, and post cutover activities for your network.
| Feature | Feature Description | Benefit |
|---|---|---|
| Network troubleshooting and architecture analysis | Assists your operations staff with hands-on technical issues with Juniper Networks products and technologies, as well as other equipment in your network. | Minimizes downtime and reduces operational costs to accelerate revenue generating activities Helps avoid end user service-level agreement (SLA) penalties |
| Network design leadership | Assists your engineering staff as they design new features and functionality into your network, giving you access to the most specialized skills in the industry dedicated to network design. | Accelerates, extends, and optimizes the value of high-performance networking |
| Testing of Juniper Networks product features, functionality, and interoperability | Ensures that your Juniper Networks products integrate and operate smoothly with equipment from other vendors. Helps your organization introduce and take advantage of new technologies and features. Helps accelerate restoration time and minimize downtime. |
Accelerates deployment and availability of new services and applications Speeds rollout of innovative and new ventures |
| Informal technical and product workshops | Provides your staff and business users with informal and onsite transfer of information. | Accelerates readiness of employees, suppliers, and partners Improves workforce productivity |
| Network optimization and enhancement analysis | Your resident network design consultant understands best practices and will proactively prevent issues that other customers have experienced. Your resident network design consultant will use knowledge of your network to assist in optimized network design, support, and operational issues. |
Delivers an unbeatable competitive advantage Optimizes the value of high-performance networking to meet constantly evolving business |
Performance-Enabling Service and Support
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The Juniper Networks Resident Consultant Engineer can be ordered if the Customer has in place a Juniper Care or Juniper Care Plus contract. A statement of work (SOW) will be established outlining the scope of effort to be performed.
The Resident Consultant part numbers are:
- PRO-RC-12MNT Resident Consultant - 12 Months
- PRO-RC-PT Resident Consultant - Part Time*
*The part time Resident Consultant offering is available only within major metropolitan areas, dependent on availability and customer requirements. Please contact your Juniper Networks field sales manager or local Juniper Partner for details.
